Privacy Policy

Studio 4 Athletics – Policy Respecting Your Privacy and the Protection of Personal Information

Electronic Documents Act of Canada

We want you to understand why we need your personal information, how the confidentiality of this information is protected and how you can find out what information concerning you is recorded.

Accountability

Studio 4 Athletics is responsible for your personal information under its control.

Personal information

Personal information is information that can be used to identify and/or contact you as an individual. This includes such information as your name, email address, mailing address, telephone number, banking information, credit card number and the like.

Purposes

Studio 4 Athletics collects personal information for the following purposes:

  • to understand your fitness and other related needs and objectives and to assist you in achieving them.
  • to determine your eligibility for membership and for receiving our products and services.
  • to process your membership payments and to ensure that your account remains up-to-date.
  • to invite you to participate in member surveys or other opinion-gathering devices that assist us in making our gym more responsive to your needs.
  • to inform you of various matters relating to your membership and about our products and services that we believe may be of interest to you.

Studio 4 Athletics may also collect information regarding the frequency of your visits to its clubs and about the specific equipment, classes and services that you take advantage of, so that we may constantly strive to offer you the best range of fitness options.

Studio 4 Athletics wants to hear from its members regarding any issues or comments they may have with respect to their memberships or any services offered by our clubs.

We may also combine your personal information with that of other individuals to create aggregate data which we will use, for example, to improve our products and services and develop new ones. Aggregate data, is general information about groups of customers but not about you as an individual.

We will not use or disclose your personal information for any purposes other than those for which it was collected, except with your consent or as required or authorized by law.

Consent

Your knowledge and consent are required for the collection, use or disclosure of your personal information. When you become a member of Studio 4 Athletics, you consent to the use of your personal information for the purposes listed above. You may refuse or withdraw your consent at any time; however, we may not then be able to provide you with our full range of services. We will advise you when you refuse or withdraw your consent of the impact that will have on what we are able to provide. For information on withdrawing your consent, please contact a staff member at the gym.

Third-party disclosure

Studio 4 Athletics is not in the business of selling member information to others. We do contract with trusted companies to act on our behalf to fulfill certain functions. The names, addresses and telephone numbers of our customers may be transmitted to a third-party mailing service in order to inform you of products and services that we offer (or that we and our partners jointly offer) and that we believe may be of interest to you. We may also provide information to a reputable third-party advertising company for the purpose of developing future campaigns and gathering survey information. We will take steps to ensure that such parties adhere to our policy with respect to the protection of your personal information.

Except as set out in this policy, or as required by law, Studio 4 Athletics will not sell or disclose any of your personal information to any other organization or transmit personal information to third parties without first obtaining your consent. Studio 4 Athletics may, however, disclose information in the following cases:

  • to our lawyer
  • to a police force, if required by law
  • to a person authorized by a law or collective agreement
  • to a government agency that can oblige us to do so in emergency situations in which life, health or safety of a member is in danger
  • to all other persons authorized by law or to an agent retained by Studio 4 in connection with the collection of your account

Retention

We will only retain your personal information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. Personal information is stored in a secure facility until such time as it is no longer required, after which it is destroyed.

Accuracy

Studio 4 Athletics strives to maintain the accuracy and completeness of your personal information. You may ask us to delete or correct information contained in your file. To request a correction, please contact a staff member at the gym in person.

Member Access

Personal information record requests or questions or any concerns about privacy may be made in person to any Studio 4 staff member or by phone, or mail or email at the addresses below. Studio 4 Athletics can refuse access to a file in certain circumstances.

MAIL PHONE EMAIL
Studio 4 Athletics
715 Yates St., Victoria, BC V8W 2E7
PHONE: (250) 382-3687

info (at) studio4athletics.com

Amendments to Our Privacy Policy

Studio 4 Athletics may review and revise this privacy policy from time to time. Changes to this policy will be posted on the Studio 4 Athletics Website (www.studio4athletics.com).